Contact us: (888) 88-MERRY | Email us: missmerry@merrycrate.com

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FAQ

General Information

What is Merry Crate?

Merry Crate is a company that has launched an internet portal and app for the sale and commercialization of natural, organic, fresh and preferably homemade products.

How can we describe Merry Crate’s business model?

This portal/app business model is based on a sharing economy. Merry Crate sources proven and certified suppliers to ensure all products stick to the Green, Good & Real philosophy.

What is Merry Crate’s mission?

Merry Crate wants to recharge your life and inspire you. By shopping with us, you’re choosing health and, in turn, choosing life. This one wise decision will ultimately make you a happier and stronger person.

Why we talk about a Green, Good & Real promise?

Every item that Merry Crate sells improves the health and well-being of customers because they have only green, good & real ingredients. Each product’s ingredients must be healthy. They must be made with organic and/or non-toxic ingredients (see the list of ingredients not allowed by Merry Makers). Chemical and other mainstream ingredients are simply unacceptable. Merry Crate takes this promise seriously. Anything less would compromise the company’s Green, Good & Real promise.

Who are the Merry Makers?

A Merry Maker is a producer; the person who makes or “homemakes” a product offered by Merry Crate on the website or App. Just like friends and family, we make sure our producers feel the love. We work with them to ensure all parties are aware of and committed to product quality and, consequently, client satisfaction.

Is Merry Crate owner or broker of the products offered?

Merry Crate is a broker, not an owner of products or of the Makers.

What are the ingredients that the Merry Makers don’t use in preparing food?

– Hydrogenated oil (trans-fats)
– MSG (monosodium glutamate)
– Aspartame
– HVP (hydrolyzed vegetable protein)
– BHA (butylated hydroxyanisole) BHT (butylated hydroxytoluene
– Acesulfame Potassium
– Potassium Bromate
– Sodium Nitrate/Nitrite
– Propyl Gallate
– Sodium Benzoate
– Artificial Colors
– Artifical Flavors
– Bleached Products (salt, sugar, flour, etc.)
– High Fructose Corn Syrup
– Aluminum
– Any GMO ingredient
– Meats treated with antibiotics and hormones
– Dairy from animals treated with antibiotics and hormones
– Eggs from unreliable sources

How does Merry Crate supervise the quality of the products made by the Merry Makers?

Merry Makers may have visits from the Merry Crate staff in order to conduct internal audits while they are preparing their products. They must be aware and in agreement. The improper use of ingredients, modification of recipes or ingredients, omission of nutritional information, deceiving, hiding and so on, is punished with the Maker’s exit and a fine.

Can I recommend a Merry Maker?

Sure! Anytime! Please, feel free to send us an email to missmerry@merrycrate.com

How is the shopping process with Merry Crate?

buying-infographic-faq

Is it safe to shop on Merry Crate?

Yes, it is. We have a Secure Portal for all of our transactions. We don’t store any card information and we don’t share your information with anybody.

Which payment methods do you accept?

PayPal, credit and debit cards.

Can I buy products from more than one Merry Maker in one order?

Yes, you can.

Can I send shipments to multiple addresses in one order?

No, that’s not possible. We can ship to one address per order.

How can I give Merry Crate feedback?

Please, feel free to send us an email to missmerry@merrycrate.com

I have a problem with my order. What should I do?

Please, feel free to send us an email to missmerry@merrycrate.com, or call (888) 88-MERRY from 9:00 to 17:00 CST.

Can I return or exchange a product?

Your satisfaction is a top priority for us. Please, give us a call if you are not satisfied (888) 88-MERRY from 9:00 to 17:00 CST.

How do I cancel an order?

Remember that Merry Makers start to prepare your order once you placed it. If the Merry Maker has accepted your order, cancelation is not possible. Please, give us a call to (888) 88-MERRY from 9:00 to 17:00 CST in order to help you out.

What shipping methods are used?

We have three options:

1.- In all of our products we have a free pickup option, when you can stop by the Merry Maker’s place and pick you order.

2.- Also, the Merry Maker can deliver his product some miles around his production place. You will see this information under the product’s description. Look for the zip codes where the Merry Maker offers free local delivery.

3.- For some products we can offer nationwide shipping (for the Food Establishment and Non-food Establishment). We use USPS priority mail for shipping.

How does free shipping work?

We offer free shipping in the case when the Merry Maker can deliver his product some miles around his production place. If you choose for a Nationwide Shipping service, Merry Crate will charge you the rate that USPS offers to all the customers.

How am I going to know the options that are near by my location?

You can shop by zipcode. Also, in every product on our platforms you will be able to see in which zipcode the product is offered.

How am I going to know that a product can be delivered by the Merry Maker?

Some Merry Makers deliver some miles around their place of production. Not all of them. So, you will be able to see this information in the description of the product.

How am I going to know that a product can be delivered nationwide?

You will be able to see this information under product’s description on our platform. 

How do I track my order?

We can provide you an USPS tracking number that you can check on the USPS website:

What do your icons on your platform mean?

There are some icons describing the ingredients you will find in the products. Each of them has text describing their purpose.

food-icons

There are some icons describing the shipping/delivering method every product has:

shipping-icons

  • Local Delivery means: Merry Maker can deliver his product some miles around his production place.
  • Local Pick-up means: In all of our products we have a free pickup option, when you can stop by the Merry Maker’s place and pick you order.
  • Nationwide shipping means: For some products we can offer nationwide shipping (for the Food Establishment and Non-food Establishment).

Information for Merry Makers

How can I become a Merry Maker?

Sell on Merry Crate

  1. Verify Merry Maker’s promise that they will consistently offer Green, Good & Real products.
  2. The Merry Maker applicant will then fill out the attached form to provide us with their information.
  3. We want to get to know the Merry Maker on a more personal level. After all, we’re looking to form lasting relationships. We want to become very familiar with the Merry Maker and their products.
  4. Lastly, we prepare the product information for the site. The Merry Maker assists in this process. After the information is prepared, the product is ready to be sold and shared.

Why does Merry Crate want to promote Merry Makers?

We want to be identifying and promoting artisanal and homemade producers, because we want to help them grow! Also, we want to bring our clients closer to natural, unprocessed products. They can rest assured knowing that their health is benefiting from Merry Crate.

Is there only one kind of Merry Maker?

No. We have basically, two different entities of Merry Makers:

1.- Food Establishment and Non-food Establishment
– They have a legal entity & permissions to prepare food/products and sell it everywhere
– They can use a 3PL service to deliver

Product can be shipped locally or nationwide
– Complete payments collected by Merry Crate’s website.
– Merry Maker needs PayPal account

2.- Food Cottage Operations
– Minimum requirements for tax and income declaration
– Maximum of sales per year ($50k annual sales)
– Limited to some products (check list in Food Cottage Law, TX)
– No need of permissions, only the Food Handlers’ Card (paid for by Merry Crate)
– Merry Crate can charge a payment in advance thru the website
– The rest of the payment should be paid face-to-face (Merry Maker chooses the method: cash, check, credit/debit card)
– Delivery face-to-face within the radius of miles you choose or by picking up at Merry Maker’s place
– Packaging by the maker

Is there a marketing agreement between the Merry Maker and Merry Crate?

Yes, there is a marketing agreement that we can review together once the Merry Maker has complete the initial form.

Who is responsible for packaging and pricing the product?

Packaging material is the responsibility of each Merry Maker, although Merry Crate can offer guidance and suggestions. Pricing is the responsibility of each Maker, although Merry Crate can also offer guidance.

Do the products have to have labels? What about logos?

The products should have labels, according to the FDA or other regulations that apply (we can give you an example). The use of a logo is recommended. Merry Makers may publish their logo and name on Merry Crate’s website.

Can the Merry Maker sell outside Merry Crate’s portal?

While they cannot sell to Merry Crate customers directly, outside of the web portal, they may sell through other portals. There is no exclusivity.

How do I ship out my product?

We use USPS services. We will email you the USPS label. You will have to print it and tape it. That’s it! You won’t have to pay anything when dropping of your package in the mail office.

What is the cost associated with becoming a Merry Maker with Merry Crate?

It is completely free to sell on Merry Crate. There is no limit of products listed.

How do I get paid?

You will need a PayPal account.

What about taxes, credit card fees, etc?

  • For Food Establishment and Non-food Establishment, we collect taxes and pay them to the State, when applies.

  • For Food Cottage Operations, we cannot collect taxes, so the Merry Makers are responsible to do that.

  • Merry Crate is  responsible for all the credit card fees from transactions.

What about the liability insurance?

All Merry Makers must have general liability insurance and must have Merry Crate on their list of insured parties.

When do the Merry Makers get paid?

After each transaction, PayPal takes about 5 business days to transfer the money to the Merry Maker (applies to Food Establishment and Non-food Establishment).

Is there any return policy available?

Yes. If a customer receives a product damaged, in bad conditions or without the expected quality, the Makers agree to reimburse the payment immediately to Merry Crate. Merry Crate will reimbursed the payment to the customer.

What about delivery times?

The Merry Makers agree to deliver the products the next day after the purchased order is placed. If the order is placed after 5:00 PM CST, it will be considered as placed the next day and therefore the delivery date will be the next day after is considered as placed.

In the case of the Food Cottage Operations, in order to define the exact delivery time, the Merry Maker will contact the customer via email, text or telephone conversation in order to agree on the time.

In the case of using USPS, the time of delivery to USPS will be as mentioned before: products should be deliver to USPS office the next day after the purchased order is placed .

The only exception to the next day delivery rule is when the time to prepare the product takes longer than one day, in which case, the Maker will inform to the client and will deliver the next day after the product is finished.

about-us    merry-makers           login  register  blog contact        sell-on-merry-cratecart0shop-now

Contact us: (888) 88-MERRY | Email us: missmerry@merrycrate.com

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